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Frequently Asked Questions

To help new customers get started with our service, we have compiled a list of FAQs that will help explain the basics, how to setup account registration and how to configure advanced features. You can either select from the category list or use the search field below to find an answer to your question.

If you are unable to find an answer, or need additional help, please call us on: 0800 035 0918

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FAQs Domain Names

What is DNS?

What is DNS?

The domain name system (DNS) is essentially a system that assigns hard-to-remember IP addresses easy-to-remember names. Before DNS, computers would have to connect to each other using IP addresses, which are long strings of numbers like

The domain name system assigns a name to this number (domain name), which makes it easier for visitors to the site to find it again.


When someone types in a domain name, the DNS converts into a language that a machine can understand - the IP address that was assigned to the domain name.


Thus the DNS allows us to type in "" and have's homepage appear on our browsers, rather than having to type in a string of numbers. Either would work, but one is much easier for us to remember.


If you need any further help today, please don't hesitate to contact our friendly support team!

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