Frequently Asked Questions
To help new customers get started with our service, we have compiled a list of FAQs that will
help explain the basics, how to setup account registration and how to configure advanced features. You can
either select from the category list or use the search field below to find an answer to your question.
If you are unable to find an answer, or need additional help, please call us on: 0800 035 0918
Will I lose my number if I don't pay my plan renewal?
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If you don't pay your account balance each month your numbers will go back into stock & become available for other customers to purchase as per the following guidelines:
Trial Account Numbers - These numbers will go back into stock following the end of the trial expiry lifecycle (30 days after the last day of trial).
Regular/Standard Numbers - These numbers go back into stock 120 days after your paid subscription ends.
Memorable/Premium Numbers - These numbers will go back into stock 30 days after your paid subscription ends.
If you have any questions at all regarding our Number Deletion Policy, please don't hesitate to contact us!